Job Description

Concierge Position at The Carlyle, A Rosewood Hotel

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is recruiting for a Concierge to join our team. The ideal candidate will curate memorable experiences in response to guest inquiries and coordinates special arrangements or services, courteously and efficiently. Inform guests of hotel services and features, local events in the city, venues and transportation.

Responsibilities

• Answer questions regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
• Address any problems and unusual situations; follow through until resolved and record through HotSOS.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities and comply with quality assurance expectations and standards as directed by the hotel (Forbes, LQA and Rosewood Brand Standards).
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Ensures privacy and confidentiality for all hotel guests.
• All other duties as required.

Qualifications

• Minimum 2 years' experience in a similar capacity for a luxury or ultra-luxury property in New York City
• Membership in Les Clefs d'Or required.
• Must be able to available to work Weekends, Nights, Mornings and Holidays

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

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